We Sold 10,000+ Sony TV Remotes. Here’s Why Most People Think Their Remote Is Faulty (But It Isn’t)
The first thing most Sony TV owners blame when something goes wrong is the remote.
Voice not working?
TV not responding?
Laggy commands?
“Remote kharab hai.”
After fulfilling 10,000+ Sony TV remote orders across India, I can confidently say this:
In most cases, the remote is innocent.
This article isn’t written from manuals or Sony brochures.
It’s written from daily conversations with frustrated buyers, repeated mistakes, wrong purchases, and real fixes that worked.
The Sony TV Remote That Sells the Most (And Also Confuses the Most)
From all Sony remote models we sell, one stands out clearly:
It’s our highest-selling Sony TV remote, and also the one that generates the maximum confusion.
Why?
Because it’s a voice-enabled Bluetooth remote.
You can explore all such models here:
→ Sony TV Remote Collection
The Biggest Sony Remote Misunderstanding (Voice Control)
Here’s something very few people tell you:
Every Sony voice remote works on Infrared first.
Voice control works only after pairing.
So what happens if you don’t pair it?
The remote still:
- Turns TV ON / OFF
- Changes volume
- Navigates menus
But voice does nothing.
I often explain it like this to customers:
“It’s like owning a Mercedes capable of 180 km/h, but using it only for daily office commute.”
Powerful remote.
Limited usage.
Infrared vs Bluetooth Sony Remotes (Truth from the Field)
| Feature | Infrared Remote | Voice / Bluetooth Remote |
|---|---|---|
| Works out of the box | ✅ Yes | ❌ No |
| Requires pairing | ❌ No | ✅ Always |
| Voice command | ❌ No | ✅ After setup |
| Hotel / commercial use | ✅ Preferred | ❌ Avoided |
Why 100% of Voice Control Complaints Come Back to Setup
In our experience, 100% of Sony voice remote complaints come down to setup—not defect.
Most common mistakes:
- Wrong remote model ordered
- TV software not updated
- Old or used batteries (this is huge)
If you’re buying a voice remote, always check:
- Model number
- Button layout
- Voice support
The Most Ignored Detail: Batteries (This Solves 20% Cases)
Around 10–20% of “dead remote” complaints get fixed by just changing batteries.
Rules we strictly advise:
- Use brand-new, unused batteries
- Check packaging date
- Battery should not exceed 6 months from manufacturing
For Duracell / Nippo Thor:
- Check ED (10-year expiry)
- Ensure current date is within 6 months of pack date
Used batteries = unstable Bluetooth = failed pairing.
Original vs Compatible Sony Remotes (Truth, Not Marketing)
Common belief:
“Compatible remote TV kharab kar dega.”
Reality from 10,000+ orders:
Compatible remotes do NOT damage Sony TVs.
- Original Sony remote: 5 / 10
- High-quality compatible remote: 9 / 10 (cost-performance)
Why Hotels Avoid Voice Remotes
- No pairing required
- Works instantly
- Guests can’t disturb settings
Bluetooth voice remotes are powerful—but only for personal home use.
When to Replace Instead of Repair
- Change batteries
- If unresolved → replace remote
India-Specific Reality
- Highest demand from Tier-1 & Tier-2 cities
- Indian users struggle more with voice setup
- Power cuts do not affect remotes directly
- Older users strongly prefer Infrared remotes
One-Line Advice We Give Daily
“Just match the model number and buy from a reliable remote specialist.”
And one sentence every Sony owner should remember:
You bought a branded Sony TV—don’t turn thrifty while replacing its accessory.
